Privacy Policy
1. Introduction
Slim Clinic Asia (“Slim Clinic”, “we”, “our”, “us”) operates a telehealth healthcare service based in Japan and providing consultations, prescription facilitation, and related services to patients located in Singapore and other permitted jurisdictions.
We are committed to protecting your personal and health information in accordance with applicable privacy laws, including:
Japan’s Act on the Protection of Personal Information (APPI)
Singapore Personal Data Protection Act (PDPA)
Applicable healthcare confidentiality obligations
This Privacy Policy explains how we collect, use, store, disclose and protect your information.
2. Information We Collect
Personal Information
We may collect:
Name, date of birth, contact details
Address and delivery informationIdentity verification details
Payment and billing information
Health Information
This may include:
Medical history and consultation responses
Clinical notes and prescriptions
Treatment eligibility assessments
Lifestyle or wellness data relevant to care
Technical Information
Including:
Website usage analytics
Device/browser information
Cookies and session tracking data
3. How Information Is Collected
We collect information when you:
Register or create an account
Complete intake forms or consultations
Purchase services or products
Communicate with support or clinicians
Use our website or telehealth platforms
Information may also be received from:
Healthcare practitioners
Partner pharmacies or fulfilment providers
Technology service providers supporting consultations
4. How We Use Your Information
We use information to:
Deliver telehealth consultations and services
Assess clinical safety and treatment suitability
Coordinate prescriptions and pharmacy fulfilment
Manage accounts and patient support
Improve services and platform functionality
Meet regulatory and legal obligations
Operational communications may include:
Appointment remindersPrescription updatesService notificationsMarketing communications are only sent where permitted or with consent.
5. Disclosure of Information
Your information may be shared with:
Licensed healthcare practitioners
Partner pharmacies and fulfilment providers
Technology platform providers
Payment processors
Regulatory authorities where legally required
We require third parties to maintain confidentiality and appropriate data security standards.
6. International Data Transfers
Because Slim Clinic Asia operates across jurisdictions:
Data may be processed in Japan, Singapore, Australia, or other operational locations.
Appropriate contractual, technical, and organisational safeguards are implemented to protect transferred data.
7. Data Security
We maintain safeguards including:
Encryption of sensitive information
Secure hosting environments
Access control protocols
Confidentiality obligations for staff and partners
However, no data transmission or storage system is completely secure.
8. Data Retention
We retain information only as long as necessary for:
Clinical care continuity
Legal and regulatory compliance
Operational business purposes
Healthcare records may be retained in accordance with statutory medical record retention requirements.
9. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
Access your information
Request corrections
Withdraw consent where applicable
Request deletion (subject to medical record obligations)
Object to certain processing activities
Requests can be submitted via our contact details below.
10. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve user experience
Analyse platform performance
Provide relevant communications
You may disable cookies through your browser settings, although some features may not function fully.
11. Updates to This Policy
We may update this Privacy Policy periodically.
Updates take effect once published on our website.
12. Contact Us
Slim Clinic Asia
Kiyokai Medical Corporation
Email: support@slim.clinic
Registered Address: 4th Floor, Azabudai Hills Tower Plaza, 1-3-1 Azabudai, Minato-ku, Tokyo, Japan
Slim Clinic Asia (“Slim Clinic”, “we”, “our”, “us”) operates a telehealth healthcare service based in Japan and providing consultations, prescription facilitation, and related services to patients located in Singapore and other permitted jurisdictions.
We are committed to protecting your personal and health information in accordance with applicable privacy laws, including:
Japan’s Act on the Protection of Personal Information (APPI)
Singapore Personal Data Protection Act (PDPA)
Applicable healthcare confidentiality obligations
This Privacy Policy explains how we collect, use, store, disclose and protect your information.
2. Information We Collect
Personal Information
We may collect:
Name, date of birth, contact details
Address and delivery informationIdentity verification details
Payment and billing information
Health Information
This may include:
Medical history and consultation responses
Clinical notes and prescriptions
Treatment eligibility assessments
Lifestyle or wellness data relevant to care
Technical Information
Including:
Website usage analytics
Device/browser information
Cookies and session tracking data
3. How Information Is Collected
We collect information when you:
Register or create an account
Complete intake forms or consultations
Purchase services or products
Communicate with support or clinicians
Use our website or telehealth platforms
Information may also be received from:
Healthcare practitioners
Partner pharmacies or fulfilment providers
Technology service providers supporting consultations
4. How We Use Your Information
We use information to:
Deliver telehealth consultations and services
Assess clinical safety and treatment suitability
Coordinate prescriptions and pharmacy fulfilment
Manage accounts and patient support
Improve services and platform functionality
Meet regulatory and legal obligations
Operational communications may include:
Appointment remindersPrescription updatesService notificationsMarketing communications are only sent where permitted or with consent.
5. Disclosure of Information
Your information may be shared with:
Licensed healthcare practitioners
Partner pharmacies and fulfilment providers
Technology platform providers
Payment processors
Regulatory authorities where legally required
We require third parties to maintain confidentiality and appropriate data security standards.
6. International Data Transfers
Because Slim Clinic Asia operates across jurisdictions:
Data may be processed in Japan, Singapore, Australia, or other operational locations.
Appropriate contractual, technical, and organisational safeguards are implemented to protect transferred data.
7. Data Security
We maintain safeguards including:
Encryption of sensitive information
Secure hosting environments
Access control protocols
Confidentiality obligations for staff and partners
However, no data transmission or storage system is completely secure.
8. Data Retention
We retain information only as long as necessary for:
Clinical care continuity
Legal and regulatory compliance
Operational business purposes
Healthcare records may be retained in accordance with statutory medical record retention requirements.
9. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
Access your information
Request corrections
Withdraw consent where applicable
Request deletion (subject to medical record obligations)
Object to certain processing activities
Requests can be submitted via our contact details below.
10. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve user experience
Analyse platform performance
Provide relevant communications
You may disable cookies through your browser settings, although some features may not function fully.
11. Updates to This Policy
We may update this Privacy Policy periodically.
Updates take effect once published on our website.
12. Contact Us
Slim Clinic Asia
Kiyokai Medical Corporation
Email: support@slim.clinic
Registered Address: 4th Floor, Azabudai Hills Tower Plaza, 1-3-1 Azabudai, Minato-ku, Tokyo, Japan